At Northcity Accountants, we believe accounting is not just about tax returns, financial statements, or compliance.
It’s about people.
Behind every set of numbers is a family, a business owner, a dream, or a life challenge. That’s why we have adopted a leadership approach inspired by Dr. Larry Little — one that helps us understand people better and serve our community with greater care and impact.
🧠 A Different Way to Serve Clients
Dr. Larry Little’s model teaches a simple but powerful truth:
“Better relationships lead to better results.”
In the accounting world, this is especially relevant. Two clients may come with the same tax issue — but they need very different communication, guidance, and support.
So instead of treating every client the same, we aim to understand how they think, decide, and communicate.
🐾 Understanding People: The 4 Personality Styles
At Northcity, we use a practical framework that identifies four common personality styles:
🦁 The Lion (Results-Focused)
- Straight to the point
- Wants fast answers and clear outcomes
👉 How we serve them:
We provide quick, direct advice and solutions without overcomplicating things.
🦜 The Parrot (People-Focused)
- Friendly, talkative, relationship-driven
- Values connection and trust
👉 How we serve them:
We take time to build relationships, explain clearly, and communicate warmly.
🐪 The Camel (Detail-Focused)
- Careful, analytical, and precise
- Wants accuracy and full understanding
👉 How we serve them:
We provide detailed explanations, supporting documents, and step-by-step clarity.
🐢 The Turtle (Calm & Steady)
- Reliable, patient, prefers stability
- May avoid pressure or rush
👉 How we serve them:
We offer reassurance, clear guidance, and a steady pace throughout the process.
💡 Why This Matters for Our Community
Melbourne’s northern suburbs are full of diverse individuals:
- First-time business owners
- Property investors
- Families managing rising costs
- Migrant communities navigating the Australian tax system
Each person comes with a different background, mindset, and need.
By understanding personality styles, we:
- Reduce confusion and stress
- Communicate in a way that clients actually understand
- Build long-term trust, not just one-time transactions
🤝 Our Commitment at Northcity
We don’t just want to be your accountant.
We want to be your:
- Trusted advisor
- Long-term partner
- Support system in financial decisions
That means: ✅ Listening before advising
✅ Adjusting our communication to suit you
✅ Explaining things in plain English
✅ Walking with you, not just working for you
📊 Real Example
Two clients come in with overdue tax issues:
- One says: “Just tell me what to do.” → Likely a Lion
- Another says: “Can you explain everything step-by-step?” → Likely a Camel
Same problem — different approach.
At Northcity, we adjust our communication style so each client feels understood and supported.
🙏 A Faith-Guided Approach to Service
Our work is also guided by a simple principle:
Serve others with care, integrity, and understanding.
We believe every client interaction is an opportunity to make a positive difference — not just financially, but personally.
🔑 Final Thought
At Northcity Accountants:
👉 We don’t just prepare tax returns
👉 We don’t just meet deadlines
We serve people.
And by understanding people better, we help our community succeed — one relationship at a time.
📞 Work With Us
If you’re looking for an accountant who:
- Understands your situation
- Communicates clearly
- Cares about your outcome
We’re here to help.
Northcity Accountants & Tax Agents
Serving Mill Park, South Morang, Epping, Reservoir & beyond
//Mill-park
//South-Morang
//Epping
//Reservoir
//Melbourne
